GENERAL CONDITIONS OF PURCHASE AND USE

1. INTRODUCTION

This document (together with the documents referred to in it) establishes the general conditions which govern the use of this website (www.balzatex.com) and the purchase of products on it (hereinafter referred to as the “ Conditions”).

We urge you to carefully read the Terms and our Privacy Policy.

Privacy Policy and Cookies (hereinafter, the “Privacy and Cookies Policy”) before using this website. When you use this website or place an order on the site, you are bound by these Terms and Conditions and our Privacy and Cookies Policy. If you do not agree to the Terms and the Privacy and Cookies Policy please do not use this website.

These Terms are subject to change. It is your responsibility to read them periodically, as the Terms at the time of using the Website or entering into the relevant Agreement (as defined below) are those that apply.

2. INFORMATION ABOUT US

The sale of products on this site is carried out by the company Balzatex Sarl Au, with a share capital of 1,000,000 dirhams, registered with the Casablanca Trade Register under number 45125, ICE 001527633000055, whose head office is located at 73 A boulevard Moulay Slimane, Aïn Sebaâ, Casablanca, Morocco.

3. INFORMATION ABOUT YOU AND YOUR VISITS TO THIS WEBSITE

Any information or personal information you provide to us will be treated in accordance with the Privacy and Cookies Policy. When you use this website, you agree to the processing of information and information and you confirm that all information and information provided is true and corresponds to reality.

If you come to change some of your personal data essential to the delivery (change of delivery address for example), we kindly ask you to inform us by email, at the address balzatexsarl@gmail.com.

4. USE OF OUR WEBSITE

When you use this website and place orders through it, you agree to the following:

1. Use this website only for legally valid inquiries and orders. 
2. Do not place false or fraudulent orders. If such an order can reasonably be considered to have been placed, we are authorized to cancel it and notify the competent authorities. 
3. Provide us with your email address, postal address and/or other contact details truthfully and accurately. You also agree that we may use this information to contact you in connection with your order if necessary (see our Privacy Policy). If you do not provide us with all the information we need, you cannot place your order. When placing an order on this website, you represent that you are over 18 and are legally entitled to enter into binding contracts. 

5. FORMALIZATION OF THE CONTRACT 

To place an order, you must follow the online purchase procedure and click on “Authorize payment”. You will then receive an email confirming receipt of your order (the “Order Confirmation”). You will be informed by e-mail that the order is being sent (the “Dispatch Confirmation”). These Terms constitute a written agreement between us. An electronic receipt with details of your order will also be attached to the Dispatch Confirmation (the “Electronic Receipt”). Ordering an item online on the site implies full acceptance of these Conditions. In accordance with the provisions of Law no. 31-08 on consumer protection, before confirming your order, you have the opportunity to check the details of the proposed order and correct any errors. Furthermore, in accordance with the provisions of Law no. 53-08 relating to the electronic exchange of legal data, the purchase order may be kept by us and by you as proof of the contractual links between the two parties. In accordance with the provisions of Law no. 31-08 on consumer protection, following the validation of your payment, a summary of the order is sent to the e-mail address indicated at the time of placing the order. 

6. PRODUCTS

a- Product conformity

Balzatex formally undertakes that the products delivered comply with the description provided on the product sheet. However, it cannot be held responsible for improper use or improper maintenance of the product. 

In addition, at the level of the product photos, we have applied ourselves so that the color of the product is as faithful as possible to reality, but we do not guarantee that it is systematically so on your screen. 

 b- Availability of products

All product orders are subject to product availability. In this context, in the event of supply difficulties or out of stock, we reserve the right to provide you with information on replacement products of equal or superior quality and value that you will be able to order. If you do not wish to order replacement products, we will refund any sums you may have paid. 

7. REFUSAL TO PROCESS AN ORDER

We reserve the right to remove any product from this website at any time and to remove or edit any material or content appearing on it. Although we will always do our best to process all orders, exceptional circumstances may require us to refuse to process an order after sending the Order Confirmation. We reserve the right to do so at any time. We shall not be liable to you or to any third party for the removal of any product from this website, or the removal or editing of any material or content on this website, or the failure to – processing an order once we have sent the Order Confirmation. 

8. DELIVERY 

Notwithstanding clause 6 above relating to the availability of the products and except in exceptional circumstances, we will endeavor to dispatch the order consisting of the product(s) appearing in each Delivery Confirmation before the date indicated in the Delivery Confirmation in question or, if no delivery date is indicated, within the estimated time indicated when choosing the delivery method and, in any case, within a maximum period of 30 days after the date of confirmation of the order. In accordance with article 39 of law no. 31-08 enacting consumer protection measures, the delivery time cannot exceed 30 days. However, unforeseen circumstances or the delivery sector may generate delays. If for any reason we are unable to meet the delivery date, we will notify you and give you the option to continue with the purchase, set a new delivery date or cancel the order. by reimbursing you in full the amount paid. Remember that we do not make home deliveries on Sundays and public holidays. For the purposes of these Conditions, “Delivery” is understood to have taken place or the order “delivered” as soon as you or a third party designated by you take physical possession of the products, a circumstance confirmed by the signature of the receipt of the order at the delivery address you provided. 

9. PASSING OF RISKS AND OWNERSHIP OF PRODUCTS 

The products will be your responsibility from the time they are delivered to you as set out in clause 8 above. You will take possession of the products when we receive full payment of all amounts due, including delivery charges, or at the time of delivery (as defined in clause 8 above), should this take place. later. 

10. PRICE AND PAYMENT 

A- GENERAL

The price of the products will be that stipulated at all times on our website, except in the event of an obvious error. Although we do our best to ensure that the prices shown on the website are correct, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you of this as soon as possible and give you the option of confirming the order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and all amounts paid will be refunded to you in full. We are not obliged to supply you with a product at a lower and incorrect price (even if we have sent you the Order Confirmation) if the error in the price is obvious and unmistakable and could reasonably be identified as such by you. The prices indicated on the site do not include delivery costs which are added to the total price (see section Delivery costs). Prices may change at any time. However, except as provided above, changes do not affect orders for which we have sent an Order Confirmation. Once you have selected all the items you wish to purchase, they are added to your basket. The next step will be to process the order and make payment. To this end, you must follow the steps of the purchase process, indicating or verifying the information requested at each step. In addition, throughout the purchase process, before payment, you can modify the details of your order. You can use the following cards as a means of payment: Visa, MasterCard and CMI.

B- SALES OUTSIDE MOROCCO

The prices on this site are displayed in dirhams for deliveries on Moroccan territory, or in euros or dollars for deliveries elsewhere.

Please note that shipments outside Morocco may be subject to taxes and/or customs duties, depending on the regulations of the country of delivery. Any customs duties, taxes, import duties, transit fees or any additional charges from your local government are the responsibility of the recipient. 

As duties and taxes vary by country and by what was ordered, we are unable to provide an estimated cost. We invite you to contact your customs office for more information. We are in no way responsible for any costs that you will have to pay on arrival and they cannot be used as a pretext for reimbursement.

 11- SHIPPING COSTS, TAXES AND CUSTOMS DUTIES

Balzatex SARL AU is based in Morocco, and all orders are shipped directly from Morocco.

Shipments outside Morocco may be subject to taxes and/or customs duties, depending on the regulations of the country of delivery.

Shipping charges applied at the time of placing an order for international delivery do not include taxes or duties, or any other charges that may be applied by customs in the destination country. Any duties or taxes or other charges incurred upon arrival are the responsibility of the delivery recipient. 

Balzatex SARL AU has no control over the customs regulations of the country of destination and cannot be held responsible for any of these fees or taxes. Just as it is not responsible for the actions taken by customs on your package during delivery. 

Furthermore, in accordance with Moroccan export regulations, Balzatex SARL AU is required to declare the exact value of all items. 

If the recipient refuses to pay taxes and/or customs duties, or refuses delivery for any other reason, the item(s) will be returned to us in Morocco and the order will only be refunded once received, excluding original shipping charges and return shipping charges. Logistics costs of €50 will be deducted from the amount of the order.

12- EXCHANGES AND RETURNS POLICY 

Returns giving rise to a refund or an exchange are subject to very specific conditions and depend on the place of delivery and the reasons given.

1. For local sales: 

1. If the item is defective or does not comply with your order, you must inform us within 24 hours of receipt of the item, by email to direction@balzatex.com , giving your order number and attaching a photo of the item in question. Item must be unused and in original packaging. No return can be made if these conditions are not met.

Authorization will be given to you with return instructions within 5 business days. Please do not return your return without this authorization as it will not be processed. Once the product has been received, your request will then be studied, and we will let you know if the refund has been approved or not. 

If approved, you’ll automatically be refunded to your original payment method. Keep in mind that it may take some time for your bank or credit card company to process and post the refund. 

If it is not approved, we will make this item available to you in one of our stores of your choice, and let you pick it up at your convenience within 15 days of our notification. Beyond this date, the availability of this item will no longer be guaranteed.

2. If the item does not meet your expectations, you must inform us within a week of receiving the item, by email to direction@balzatex.com , giving your order number and specifying whether you want an exchange. or a refund. Item must be unused and in original packaging. No return can be made if these conditions are not met.

Authorization will be given to you with return instructions within 5 business days. Please do not return your return without this authorization as it will not be processed. Once the product has been received, your request will then be studied, and we will let you know if the refund or exchange has been approved or not. 

If approved, in the event of a refund, you will automatically be refunded to your original form of payment, less return shipping costs which are your responsibility, and less logistics costs in the amount of 150 dhs. Keep in mind that it may take some time for your bank or credit card company to process and post the refund. In the case of an exchange, if it is approved, we will communicate the value to you. It will be equal to the value of the returned product, deducted from the return costs which are the responsibility of the customer as well as 150 dhs for logistics costs. 

If your request is not approved, we will make the returned item available to you in one of our stores of your choice, and let you pick it up at your convenience within 15 days of our notification. Beyond this date, the availability of this item will no longer be guaranteed.

No refund or exchange can be made if the items in question are not immaculate, in their original packaging, or have been used. No refund or exchange can be made if the claim deadlines are not respected.

Personalized or sale items are not affected by this return procedure.

2. For sales outside Morocco:

1. If the item is defective or does not comply with your order, you must inform us within 24 hours of receipt of the item, by email to direction@balzatex.com , giving your order number and attaching a photo of the item in question. Item must be unused and in original packaging. No return can be made if these conditions are not met.

Authorization will be given to you with return instructions within 5 business days. Please do not return your return without this authorization as it will not be processed. Once the product has been received, your request will then be studied, and we will let you know if the refund has been approved or not. 

If approved, you’ll automatically be refunded to your original payment method. Keep in mind that it may take some time for your bank or credit card company to process and post the refund. 

If it is not approved, we can send it back to you, at your expense, to the address you provide within 15 working days of our notification. Beyond that, the availability of the product in question is no longer guaranteed. 

2. If the item does not meet your expectations, you must inform us within 48 hours of receipt of the item, by email to direction@balzatex.com , giving your order number. Item must be unused and in original packaging. No return can be made if these conditions are not met.

Authorization will be given to you with return instructions within 5 business days. Please do not return your return without this authorization as it will not be processed. Once the product has been received, your request will then be studied, and we will let you know if the refund has been approved or not. 

If approved, you will automatically be refunded to your original form of payment, minus the return costs which are your responsibility (shipping and possibly customs clearance), and minus logistics costs of an amount of 50 euro. Keep in mind that it may take some time for your bank or credit card company to process and post the refund. 

If your request is not approved, we may return your product to you, at your expense, to the address you provide within 15 working days of our notification. Beyond that, the availability of the product in question is no longer guaranteed. 

No refund or exchange can be made if the items in question are not immaculate, in their original packaging, or have been used. No refund or exchange can be made if the claim deadlines are not respected.

Personalized or sale items are not affected by this return procedure.

13. INTELLECTUAL PROPERTY 

You acknowledge and agree that all copyrights, trademarks and other intellectual or industrial property rights in the materials or content provided as part of the Website belong at all times to Balzatex Sarl AU. You may not use such material unless expressly authorized to do so by our company. This does not prevent you from using this website to the extent necessary to copy your order information or contact details. 

14. VIRUSES, HACKING AND OTHER COMPUTER ATTACKS 

You must not misuse this website by intentionally introducing viruses, Trojan horses, worms, software bombs or any other harmful or technologically harmful software or material. You must not attempt to gain unauthorized access to this website, the server on which the site is hosted or any server, computer or database connected to our website. You agree not to attack this website with a denial of service attack or a distributed denial of service attack. Failure to comply with this clause will be considered an offense within the meaning of the applicable regulations. We will report any violation of these regulations to the appropriate authorities and we will cooperate with them in determining the identity of the aggressor. Likewise, in the event of non-compliance with this clause, the authorization to use this website will be immediately suspended. We shall not be liable for any damages or harm resulting from a denial of service attack, virus, or other technologically damaging or harmful software or hardware that may affect your computer, computer equipment, data, or material as a result of using this website or downloading content from it or those to which this site refers you. 

15. LINKS FROM OUR WEBSITE 

If our website contains links to other websites and documents of third parties, these links are provided for your information only and we have no control over the content of these sites or documents. Accordingly, we accept no liability for any damage or injury arising from their use. 

16. WRITTEN COMMUNICATIONS 

Applicable regulations require that some of the information or notices we send to you be in writing. By using this website, you agree that most communication with us will take place electronically. We will communicate with you by e-mail or provide you with information by posting alerts on this website. For contractual purposes, you agree to use this means of electronic communication and agree that all contracts, notices, information and other communications that we send to you electronically comply with the legal requirements relating to their written communication. This condition will not affect your legal rights. 

17. NOTICES 

The notifications you send to us should preferably be sent by email to the address balzatexsarl@gmail.com. In accordance with the provisions of clause 21 above and unless otherwise stipulated, we may send you notifications either by e-mail or to the postal address that you gave us when placing an order. It is understood that notices will be received and acted upon as soon as they are posted on our website, 24 hours after they are sent by e-mail or three days after the postage date on any letter. To prove that the notice has been sent, it is sufficient to prove, in the case of a letter, that it was correctly addressed, that it was correctly prepaid and that it was duly sent to the post office or to a post office box; in the case of an e-mail, that the notification was sent to the e-mail address indicated by its recipient. 

18. TRANSFER OF RIGHTS AND OBLIGATIONS 

The contract binds both parties, as well as our respective successors, assignees and heirs. You may not transmit, assign, charge or otherwise transfer a Contract or any rights or obligations under it without our prior written consent. We may transmit, assign, charge, sub-contract or otherwise transfer a Contract, or any of the rights or obligations under it, at any time during the term of the Contract. For the avoidance of doubt, these transmissions, assignments, withdrawals or other transfers will not affect the rights that, where applicable, you have as a consumer recognized by law or cancel, reduce or limit in any way the guarantees. express and tacit that we may have given you. 

19. EVENTS BEYOND OUR CONTROL 

We shall not be liable for failure to perform or delay in performing any of our obligations under a Contract when events beyond our reasonable control (“Force Majeure”) occur. origin. A Force Majeure Event includes any act, event, default, omission or accident that is beyond our reasonable control, including, among other things, the following: i. Strike, blockade or other forms of protest. ii. Civil unrest, revolt, invasion, terrorist attack or threat, war (declared or undeclared) or threat or preparation for war. iii. Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster. iv. Inability to use trains, ships, planes, motorized transport or other means of transport, public or private. v. Inability to use public or private telecommunications systems. vi. Acts, decrees, laws, regulations or restrictions of any government or public authority. vii. Strike, breakdown or accident in maritime or river transport, postal transport or any other type of transport. It is understood that our obligations under the Contracts are suspended for the period that the Force Majeure remains in effect. In addition, we benefit from an extension of time to fulfill these obligations for a period equal to the duration of the Force Majeure event. We will provide all reasonable resources to end the Force Majeure Event or to find a solution that allows us to perform our obligations under the Contract despite the Force Majeure Event. 

20. WAIVER RIGHTS 

Our failure to enforce strict performance by you of any of the obligations you assume under a Contract or these Terms or our failure to exercise any rights or actions that correspond to us under this Agreement or these Terms does not constitute a waiver or limitation of such rights or actions, or relieve you from performing such obligations. Our waiver of any specific right or action does not constitute a waiver of any other rights or actions arising under the Agreement or the Terms. Our waiver of any of these Terms or of any rights or actions arising under the Contract will only be effective unless expressly stated as a waiver of rights and it is formalized and notified to you in accordance with the provisions of the Notifications section above. 

21. PARTIAL CANCELLATION 

If any of these Conditions or any of the provisions of a Contract are declared null and void by firm resolution of the corresponding authority, the other general conditions will remain in force without being affected by the said declaration of cancellation. 

22. ENTIRE AGREEMENT 

These Terms and any document to which they refer constitute the entire Agreement between the Parties with respect to the subject matter thereof, superseding any prior pact, agreement or promise made orally or in writing between the Parties. The Parties acknowledge that we have agreed to enter into the Contract without depending on any declaration or promise made by the other Party or which could have been inferred from any declaration or document in the negotiations entered into by the two Parties before the said Contract, except as expressly mentioned in these Terms. Neither party shall take action with respect to any misrepresentation made by the other party, verbally or in writing, prior to the date of the Contract (unless such misrepresentation was made fraudulently) . The only action that may be taken by the other party is for breach of contract in accordance with the provisions of these Terms. 

23. OUR RIGHT TO MODIFY THESE TERMS We reserve the right to revise and modify these Terms at any time. You are subject to the policies and Conditions in force at the time you use this website or place each order, except when the law or the decision of governmental entities obliges us to make retroactive modifications to said policies, Conditions or privacy policy. In this case, the possible changes will also affect the orders you have placed previously. 

24. APPLICABLE LAW AND JURISDICTION 

The use of our website and contracts for the purchase of products through this website are governed by Moroccan law. Any controversy relating to the use of this site or these contracts will be subject to the jurisdiction of the Moroccan courts. If you enter into the contract as a consumer, nothing in this clause will affect the legal rights you have, as recognized in any applicable legislation in this area. 

25. COMMENTS AND SUGGESTIONS 

Your comments and suggestions are always welcome. Please send any comments or suggestions to the following email address  : balzatexsarl@gmail.com